Terms & Conditions Best of France Tours
Please read the following booking policy carefully and keep a copy for your records.
Booking Conditions
To confirm your reservation, we require full prepayment for the tour.
This ensures your booking is secured and your spot is guaranteed.
Payments can be made using Visa, MasterCard, or American Express credit cards (with 100% secure payment through our website).
Please contact your credit card company or bank in advance to authorize the payment to avoid the risk of it being automatically declined.
We prioritize your privacy and security. Our company adheres to a strict policy of not sharing, selling, or disclosing your order or credit card details. Additionally, our website and online payment gateway are fully secure.
Cancellation Policy & Fees
Cancellations must be submitted via email.
If you cancel at least 7 days prior to the tour start date (based on Paris/CET time), you will receive a full refund of the tour price.
Within 7 days of the tour date, all sales are final, and no refunds will be issued.
There will be no refunds for clients who voluntarily leave a tour after it has started.
Please note that for any entrance tickets purchased in advance (e.g., Versailles, Louvre, Orsay, Eiffel Tower), the cost of these tickets, including a 20% sales tax, is non-refundable in the event of cancellation.
Your understanding of these terms helps us provide seamless and efficient service. Thank you!
Please be ready at the agreed departure time in the lobby of your hotel or at the address of your private accommodation. Your guide will wait for up to 30 minutes. If you are not present within this time frame, it will be treated as a "no-show," and the tour or transfer will be canceled without a refund.
Changes
Changes will be accommodated where possible, but cannot be guaranteed especially last minute for the castle of Versailles and other museums.
All tour prices are subject to change without notice due to currency fluctuations.
We are not responsible for acts of God, strikes, flight delays/cancellations and civil disturbances.
In case of a strike at the castle of Versailles (or at any other museum such as the Louvre, Orsay, etc.) on the day of the tour we will suggest another tour option of the equivalent value on the same day, if the clients do not accept the alternative option, the tour will be lost and non refundable.
Trip cancellation, medical and interruption travel insurance is highly recommended. In case you miss your tour because of a flight delay/cancellation, we cannot be held responsible for it and therefore your tour will be non refundable. The same applies if you would miss your train arriving into Paris.
Rain or shine tours: we can not change a tour last minute because of a bad weather forecast (rainy day in Giverny, Versailles, Normandy for example) However, in case of a snow forecast threatening your security on the road, we reserve ourselves the right to cancel the tour with a 100% refund.
In the event of a no-show without prior notice, our services will be charged in full.
For private guided tours of Versailles and the Louvre, our ability to confirm your booking depends on the museum's availability for private tours, which includes securing the "right to speak" and "cut-the-line access."
If one of our guides is available on your requested date, we are required to contact the museum to make a mandatory reservation for your party. The tour can proceed only if the museum confirms availability. Should the museum be fully booked on your chosen date, we will be unable to provide a private tour. In such cases, we will work with you to select an alternative date or offer a full refund to your credit card.
Tour Duration and Additional Charges
The duration of each private tour is specified. For example, if your pick-up time is scheduled for 7:00 AM for a 12-hour tour, the expected return time will be around 7:00 PM.
Please note that any unexpected additional hours—such as delays caused by waiting time or clients not adhering to the schedule or timing recommendations—will incur an extra charge of €80 per additional hour.
Your cooperation in following the schedule helps us ensure a smooth and enjoyable experience for all parties involved. Thank you!
Chauffeur driven tours include all taxes, insurance, gasoline, car maintenance, highway fees, parking fees, driver's salary and board.
Personal expenses and meals are not included in tours. Admissions/Skip the line entrance tickets included unless otherwise indicated.
Tips/Gratuities for driver-guide not included (discretionary)